8.2 - 8.3 App Upgrade Challenges

It has been observed that in some instances after an upgrade from 8.2 to 8.3 the app will not upgrade completely.

If this issue occurs the List Ribbons Records Manager icons will be the old icons and there will be no option of ‘Audit History’ in the List Tab > HPE Records Manager icon.

The Ribbon icons will remain like this (purple and blue pictures and no audit option):

To complete the upgrade the app must be removed and re-added to the site and the browser cache will need to be cleared. The steps are:

  1. Remove the app from the site

  2. Add the App to the site

  3. Clear browser cache

  4. Restart the browser

After the above steps are preformed the Ribbon icons will look like the below screenshot and there will be an ‘Audit History’ option and the pictures will be green and purple:

This appears to be an issue with the SharePoint app upgrading process.